frequently asked questions
 glass
Q. How do I find out what stove I have?
A. Check to see if there is any wording or distinctive markings anywhere on the stove. If not take a photograph and send to us.
Q. Which measurement of the glass do I take?
A. Make sure it is from the inside of the door and at it’s two widest points if it is not square or rectangular.
Q. How do I remove the old glass?
A. Not difficult, but get in touch if you cannot loosen the fixing clips or screws.
Q. What else do I need?
A. Most glasses will have a sealing gasket round the edges (rope or thin fibre). Check to see if this needs replacing at the same time.
Q. Can I use fire cement to keep the new glass in place?
A. NO. Glass needs to expand with heat. Any method that holds the glass too tight will result in the glass breaking almost straight away.
Q. How quickly can you get me my glass?
A. Very quickly. We try to get orders sent to you within 1 - 2 days, but please remember as with all deliveries we cannot guarantee a time.
Q. Where can I get the seals for the doors and glass?
A. We can supply most types of door seal - rope, channels and sealing strips.
Q. How do I fix the seals in place?
A. Generally with heat resistant glue, which we can supply.
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grate bars
Q. How do I find out what stove I have?
A. Check to see if there is any wording or distinctive markings anywhere on the stove. If not take a photograph and send to us.
Q. The whole grate is completely burnt out, how has this happened?
A. Burning the wrong fuel, overfiring the stove, or overfilling the ashpan are the three most likely causes
Q. Do I need to replace all the grate bars at once?
A. Not generally, but sometimes it is worth having a spare grate bar in case of 'emergencies'.
Q. My stove does not have a grate, do I need one?
A. Yes if you are burning coal or smokeless fuel. Not always if you are burning wood.
Q. How do I fit the new grate bars?
A. Generally it is quite easy, however all stoves use different methods. If unsure get in contact us.
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firebricks
Q. How do I find out what stove I have?
A. Check to see if there is any wording or distinctive markings anywhere on the stove. If not take a photograph and send to us.
Q. The bricks are just cracked, do I need new ones?
A. Not if it is just small 'surface cracking'. However if it showing signs of wear it may be worth ordering now rather than waiting till the whole brick drops out.
Q. Do I need to replace all the firebricks at once?
A. Not generally, but sometimes it is worth having a spare brick in case of ‘emergencies’
Q. My stove does not have firebricks, do I need them?
A. If your stove heats water it may not need firebricks, although some stoves do have smaller boilers and a couple of firebricks - check with us if unsure.
Q. How do I fit the new firebricks?
A. Generally it is quite easy, however all stoves use different methods. If unsure get in contact us.
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other stove parts
Q. How do I find out what stove I have?
A. Check to see if there is any wording or distinctive markings anywhere on the stove. If not take a photograph and send to us.
Q. How do I fit the new part?
A. Generally it is quite easy, however all stoves use different methods. If unsure get in contact us.
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